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FAQ

  • How are the hampers packaged?
    Our hampers are securely packaged to prevent postal damage. Each hamper comes in a beautiful magnetic gift box that can be reused for storage or as a gift box.
  • Can I send a gift for a future date?
    Absolutely, during the check-out you will be able to select the day you wish the gift to arrive by. We will organise delivery so that it arrives on or before that date. Please note for express deliveries there may be an extra charge. We use Royal Mail so please do bear this in mind during the busy periods.
  • What’s included in the book subscription?
    With your first subscription delivery, you'll receive a book journal and some small reading accessories along with a book from your chosen genre. Subsequent deliveries will include a beautifully wrapped book at your selected frequency (bi-monthly, monthly, etc.).
  • Can I customize my book selection?
    Yes, when you register, you can choose from various genres. There's also a comments box where you can specify your preferred categories or genres and share which books/authors you've enjoyed in the past.
  • What if I've already read the book and want an alternative?
    To avoid duplicates, we will email you the title and author of the book(s) before shipment. If you've already read it, please let us know in advance, and we will provide an alternative option.
  • When should I expect my monthly subscription to arrive?
    We organise for our shipments to be sent on the first Monday of each month. Typically they will be with you 2-3 days later, however this is subject to Royal Mail.
  • How do I cancel or change my subscription?
    When you sign up, you can choose the subscription duration. If you need to cancel or change your subscription due to a change in circumstances, please contact us at support@uponastory.com, and we will assist you.

We’d Love to Hear From You!

Have a question, special request, or just want to chat about book recommendations? We’re here to help! Whether you need assistance with an order or are looking for the perfect gift suggestion, we will be happy to assist. Please get in touch, and we’ll respond as soon as possible.

april@uponastory.co.uk

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© 2024 Sole Trader - April Logan, T/A Upon a Story. All rights reserved. All text, images, and content on this website are protected by copyright law. Unauthorised copying, reproduction, or distribution of any content is strictly prohibited without express written permission. Address: Bury Mead, Weston, Hertfordshire, SG47DL

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